Ask a reseller what happens when a knee actuator fails and listen carefully. If the answer involves the word "factory", the real answer is six to ten weeks.
What we hold
For every platform on this site: knee and hip actuators, wrist assemblies, foot pads, battery packs, camera modules, e-stop pendants and the harnesses that connect them. Quantities are shallow — two to four of each — but shallow and present beats deep and overseas.
The dispatch promise
- In stock items: out the door same business day if ordered before 14:00 CT.
- Consumables: pads and belts ship from the regional warehouse in 24 hours.
- Anything we do not hold: we tell you the real lead time before you order, in writing.
How to tell whether a supplier really stocks parts
Three questions, none of which require technical knowledge:
- What is the part number of a knee actuator for the model I am buying?
- How many are on the shelf right now?
- What is the shipping address they would come from?
A supplier who stocks parts answers all three in a sentence. A supplier who does not will explain that it depends.
The economics, briefly
Holding inventory costs us roughly 6 % of the parts value per year. A single week of customer downtime costs more than that in goodwill alone, before anyone counts the lost labour. It is not a generous policy; it is a cheap one.